Q: How do I set up a training session with your team?
A: If you are a brand new client, or you last worked with us prior to 2020, please fill out our New Client Intake Form HERE. We will follow up with you via email.
If you are an existing client who has worked with us from 2020-present day, please email us directly to schedule a session.
Q: Where are Private Training Sessions held?
A: All Private Training Sessions are held in the client’s home unless otherwise specified during scheduling.
Q: How long is the first training session?
A: In-Home Private Training: 2 hrs*
Virtual Training: 1.5 hrs*
*New clients or clients that have not done private training with us in the last 2 years.
Q: I’m experiencing issues with my dog that are not specifically listed on your website. How do I know if you take on a case like mine, and how do I know which trainer is best suited to work with me?
A: The first step is to fill out our New Client Intake Form. Based on the issues listed on your form, we will reach out with our recommendations for the trainer best suited for your case.
In the event that we do not offer training focused on the issues of your case, we may be able to provide a referral.
Q: What kind of training do you do? What Methods do you use?
A: We use positive reinforcement training methods, using a marker signal to define behavior. This scientifically proven approach is derived from dolphin training. This method is user friendly, fun, and bond building between dog and owner.
We do not use force training methods or old school equipment like choke chains, prong collars, or e-collars/citronella.
Q: I am interested in training my dog to be a service dog. Does your team offer that type of training?
A: We provide behavior assessment for ESA (emotional support animals) candidates. We can also help lay the foundation for therapy dogs, though extensive command training and desensitization.
We do not offer advanced service dog training.
We are not able to certify any level of ESA or service dogs.
For more information, please visit The Good Dog Foundation.
Q: What is your cancellation policy for private sessions?
A: Cancellation Policy
- Clients may cancel appointments through their Google Calendar Event Invitation, or by emailing us: KPDTtraining@gmail.com
- All cancellations must be made with at least 48 hours’ notice to avoid a cancellation charge.
- If a session is cancelled without 48 hours’ notice, there will be a $300 cancellation charge.
- If a session is cancelled without 24 hours’ notice, the credit card on file will be charged for the full amount of the session.
Q: How much are classes?
Puppy & Adolescent Socialization Classes
Basic Obedience Classes
- 4-Week: $325
- 5-Week: $400
- 6-Week: $475
- 4-Week: $325
Q: Are there any packages available for classes?
A: There are no packages available for classes at this time.
Q: Where are classes held?
Q: How many dogs are in your classes?
A: All classes have a maximum number of 10 dogs. This does not include our staff of teaching dogs.
Q: My dog does not yet have all their vaccinations. Can they still come to puppy class?
A: Yes! Our class is specifically designed for puppies that have not yet completed their vaccinations. The space is sterilized before class and every measure possible has been taken to ensure the puppies stay safe.
To learn more, please click HERE for the official position statement from the American Veterinary Society of Animal Behavior.
Q: How do I sign up for class?
A: Please fill out our Class Registration Form HERE.
Q: How old does my puppy have to be to attend their first class?
A: Our class is open to dogs as young as 8 weeks, as long as they have begun their sequence of vaccinations and are in good health.
All puppies must be between 8-14 weeks for their first puppy class with us.
Q: What class should I sign up for if my puppy is between 15-18 weeks?
A: Small breed puppies (under 20 lbs) between 15-18 weeks may still apply to attend puppy class. Please fill out our Class Registration Form, including specifics about your puppy’s age, and we will contact you for an evaluation.
Medium-Large breed puppies (over 20 lbs) between 15-18 weeks may apply for early admittance into our Adolescent Classes. Please fill out our Class Registration Form, including specifics about your puppy’s age, and we will contact you for an evaluation.
Q: I just signed up for a class! Now what?
A: Please allow 1-2 business days for us to process your Class Registration Form.
Once your form has been processed, you will receive a Class Confirmation Email which includes all of the important details.
Please read this email thoroughly and look for time sensitive information and action items.
All clients are required to set up an account with our client portal, Pet Pocketbook, and keep a credit card on file for billing.
Q: I’ve already attended a class and want to sign up for more. How do I do that?
Q: What is your cancellation policy for classes?
A. For Puppy & Adolescent Socialization Classes:
- If you need to cancel your reservation, please email us no later than 12:00pm on the day of your scheduled class.
- No shows/cancellations after the deadline will be charged $50. NO EXCEPTIONS.
For Basic Obedience Classes:
- Should you not be able to keep your reservation in class, please email us at least 1 week prior to the first class of your cycle. You will not be charged for the balance of the classes, but the $100 deposit is non-refundable.
- If you cancel your reservation within 72 hours of the first scheduled class, the balance ($300) will still be charged.
Q: What is Pet Pocketbook?
A: Pet Pocketbook is the client portal we use to manage scheduling, billing, and services. It is powered by Stripe, so all of your financial information is secure and protected.
Pet Pocketbook also acts as a central location for communication between you and your training team. We encourage our clients to fill out their profiles in as much detail as possible and keep them updated. The more information you give us, the better support we can give you!
Q: How do I sign up for Pet Pocketbook?
Private Training: Once you have confirmed a date and time for your session, an email invitation to set up your Pet Pocketbook account will be sent to the email address provided on your New Client Intake Form. Please check your SPAM/Promotions folder, as the invite sometimes ends up there, especially if we have not previously worked with you!
Group Classes: Once you receive your Class Registration Confirmation email, an email invitation to set up your Pet Pocketbook account will be sent to the email address provided on your Class Registration Form. Please check your SPAM/Promotions folder, as the invite sometimes ends up there, especially if we have not previously worked with you!
Q: Do I have to have a Pet Pocketbook account to attend your classes or do private training with your team?
A: Yes. All clients are required to set up an account with our client portal, Pet Pocketbook, and keep a valid and current credit/debit card on file for billing.
Q: When should I add my credit/debit card to my Pet Pocketbook account
For Group Classes:
Please add your credit/debit card as soon as you receive your Class Registration Confirmation and set up your Pet Pocketbook account, or at least 72 hours (3 days) PRIOR to your first class. (Yes, even before updating your dog’s profile!)
For Private Training Sessions (Virtual & In-Person)
Please add your credit/debit card as soon as you receive the Invite to set up your Pet Pocketbook account, or at least 72 hours (3 days) after booking your session. Yes, even before updating your dog’s profile!
If a credit/debit card is not added to your profile within 72 hours (3 days) of booking your session, we cannot confirm or hold your booking.
Q: What happens if I don’t save a credit/debit card to my Pet Pocketbook account?
Without a credit/debit card on file, we will not be able to confirm your class reservations.
If a credit/debit card has not been added to your account at least 72 hours* (3 days) PRIOR to your first class, your reservation will be cancelled.
*Exception: If you have signed up within 3 days of your first class. If that is the case, please make sure to add a credit/debit card as soon as you’ve accepted the invite to set up your Pet Pocketbook account. (Yes, even before updating your dog’s profile!)
Private Sessions (Virtual/In-Home)
A credit/debit card must be added and saved to your account within 72 hours (3 days) of booking your session.
If your credit/debit card is not added within 72 hours (3 days) of booking your session, we cannot confirm or hold your booking.
*Exception: If you have booked a session within 3 days of the session date. If that is the case, please make sure to add a credit/debit card as soon as you’ve accepted the invite to set up your Pet Pocketbook account. A debit/credit card must be saved by EOD (6pm) on the day of booking to confirm your session. (Yes, even before updating your dog’s profile!)