FREQUENTLY ASKED QUESTIONS
What is Pet Pocketbook?
Pet Pocketbook is the client portal we use to manage scheduling, billing, and services. It is powered by STRIPE, so all of your financial information is secure and protected.
Pet Pocketbook also acts as a central location for communication between you and your training team. We encourage our clients to fill out their profiles in as much detail as possible and keep them updated. The more information you give us, the better support we can give you!
Do I have to have a Pet Pocketbook account to attend your classes or do private training with your team?
Yes. All clients are required to set up an account with our client portal, Pet Pocketbook, and keep a valid and current credit/debit card on file for billing.
When should I add my credit/debit card to my Pet Pocketbook account
For Group Classes:
Please add your credit/debit card as soon as you receive your Class Registration Confirmation and accept your Pet Pocketbook account invite. (Yes, even before updating your dog’s profile!)
For Private Training Sessions (Virtual & In-Person)
Please add your credit/debit card as soon as you accept your account invite. (Yes, even before updating your dog’s profile!)
What happens if I don’t save a credit/debit card to my Pet Pocketbook account?
Group Classes
Without a credit/debit card on file, we will not be able to confirm your class reservations.
If a credit/debit card has not been added to your account at least 72 hours* (3 days) PRIOR to your first class, your reservation will be cancelled.
*The exception is if you have signed up within 3 days of your first class. If that is the case, please make sure to add a credit/debit card as soon as you’ve accepted the invite to set up your Pet Pocketbook account. (Yes, even before updating your dog’s profile!)
Private Sessions (Virtual/In-Home)
A credit card must be added and saved to your account by EOD (6pm) on the date the session was booked. If a credit/debit card has not been added to your account within 72 hours* (3 days) of booking your session, your session will be cancelled.
*Exception: If you have scheduled a session within 3 days of the session date. If that is the case, please make sure to add a credit/debit card as soon as you’ve accepted the invite to set up your Pet Pocketbook account. A debit/credit card must be saved by EOD (6pm) on the day the session was booked in order to confirm your session. (Yes, even before updating your dog’s profile!)